Guide to Attending Events


Know Before You Go: The A-Z Guide

A comprehensive list of Green Music Center concert guidelines and ticketing information.

The Green Music Center at Sonoma State University is committed to ensuring that all patrons have a wonderful time while they are here! We ask all of our guests to conduct themselves in a respectful way in accordance with the code of conduct and all laws and local ordinances.

For safety and as a courtesy to other ticketholders, please do not sit or stand in the aisles. Aisles should be kept clear at all times.

The Green Music Center strictly adheres to all local and state laws regarding alcohol consumption. Wine and beer, along with other assorted beverages, and snacks may be purchased at various concession booths throughout the Green Music Center, as well as at Prelude Restaurant. Guests should expect to be carded for appropriate identification. The Green Music Center reserves the right to refuse service or admission to anyone.

No outside beverages, including alcoholic and non-alcoholic, are permitted inside the venue.

Assistive Listening Devices for the hearing-impaired are available at coat check in Person Lobby.

Service Animals are welcomed at Weill Hall. As of March 15, 2011, only dogs are recognized as service animals under titles II and III of the ADA. In addition, the service dog must be individually trained to do work or perform tasks that are directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support no longer qualify as service animals under the ADA. For more information please visit www.ada.gov, or if you have questions or need further assistance please contact the Box Office at (707) 664-4246.

It is a violation of penal code 597.7 to leave an animal in an unattended vehicle, if, by doing so, you endanger the health or well-being of the animal.

Patron Arrival – The Green Music Center advises all patrons to arrive on the SSU campus with enough time to park, walk to the facility and get to their seat. For indoor only shows, it is recommended that patrons arrive 30 minutes prior to the performance start time. For summer shows, where attendance can reach over 5,000, patrons are advised to arrive on the SSU campus at least 45 minutes prior to the start time of the performance.

All bags will be subject to search at the discretion of venue management.

Call 707.664.4246
or email tickets@sonoma.edu

Box Office Business Hours
Monday – Friday,
10:00 am – 6:00 pm

Walk-Up Sales
Tickets may be purchased in-person at the Info & Tickets desk in the lobby of the SSU Student Center, during operating hours.

The Green Music Center Box Office located in the courtyard of Weill Hall is open one hour prior to most performances.

For more info visit gmc.sonoma.edu/box-office/

Patrons of all ages are welcome at our venue and expected to be considerate of other patrons in attendance. A disclaimer will be made in marketing materials, in the online purchase path, and provided for staff on performances with adult content.

Children 2 and under do not need a ticket if they will be sitting on the lap of an adult at a performance at the Green Music Center. If the child will be sitting in its own seat, he/she will need a ticket. We do not offer discounted tickets for children, except for general admission lawn seats.

Coat checks are available in the lobbies of Weill Hall and Schroeder Hall.

WHEN ATTENDING AN EVENT AT THE GREEN MUSIC CENTER YOU ARE REQUIRED TO OBSERVE THE FOLLOWING:

  • The Green Music Center hosts a variety of events and some are more suitable for children than others. Please visit the event page for ticketing policies for children as they may differ event by event.
  • Please turn off or silence all electronic devices during performances.
  • Patrons who consume alcoholic beverages must do so in a responsible manner. The Green Music Center reserves the right to deny entrance or remove anyone who appears to be intoxicated.
  • Unnecessary noise or movements during the show not only distracts your fellow audience members, but also performers. Patrons (and their children) who make such disruptions may be asked to leave the theater.
  • Throwing projectiles of any kind could result in immediate removal.
  • Refrain from displays of affection not appropriate in a public or family setting.
  • Fighting of any sort can result in immediate removal.
  • Refrain from wearing clothing or accessories which contain profanity, conveys membership or affiliation with street gangs or other similarly oriented group or association prone to violence, criminal acts, or hate and racially biased based beliefs.
  • Solicitations for money or seeking contributions for any purpose is not permitted.
  • Patrons shall only occupy the seat for which they possess a valid ticket and shall provide their ticket upon request.
  • Patrons shall avoid blocking the view of others. Patrons shall not block the aisles in any way.
  • Patrons shall comply with requests from venue staff regarding venue operational and emergency procedures.

Prelude Restaurant and Bar is an elegant dining experience that features exemplary culinary creations from the bounty of locally grown food. We invite you to enjoy our appetizing menu paired with our curated wine list before Green Music Center performances. Stop by during intermission or after the performance, and enjoy a variety of sweet and savory treats as well as drinks from the bar.

You can also pre-order a drink for intermission. When you arrive at the Green Music Center, tell the concessions staff you would like to pre-order your drinks. They will be waiting for you at the end of the bar when you return to the lobby.

Dining offerings at the Green Music Center are expanded during the summer months in Weill Hall + Lawn. Boxed meals and small platters from San Francisco’s iconic bakery, Boudin are available for pre-order; and a wide variety of on-site concessions ranging from cheese platters to sandwiches, prize-winning wines to local craft brews are available for purchase. Patrons seated on Weill Lawn are also encouraged to pack their own picnics to enjoy throughout the performance.

For more information, visit gmc.sonoma.edu/visit/summer-dining-options.

Situated on the campus of Sonoma State University in Rohnert Park, the GMC entrance is off the Rohnert Park Expressway near the intersection of Petaluma Hill Road. From Highway 101, take the Rohnert Park Expressway exit. Drive east 2.2 miles to the Sonoma State University entrance on your right. Google Maps: Green Music Center

For information regarding the rental of Green Music Center venues, please contact Conference and Event Services at 707.664.4091.

The Green Music Center has the right to refuse entry to any guest deemed intoxicated upon arrival. Any intoxicated guest causing a disturbance will be asked to leave the facility and may be subject to arrest.

Large print program requests should be made with at least two week’s notice. Upon arrival, they will be available at Coat Check. All requests must be made by contacting the Box Office by phone, 707.664.4246 or email greenmusiccenter@sonoma.edu

Seating on the lawn is general admission and filled first come, first serve. Patrons are permitted to bring blankets and/or lawn chairs. We request patrons bring low lawn chairs that sit a few inches off the ground, however, we understand this may not be feasible for all patrons and therefore do not have a height limit on chairs. All patrons are asked to be considerate of those around them and the Front of House staff reserves the right to request patrons with higher chairs to move to areas that do not obstruct the view of the hall/screen for those around them.

Lost and Found items may be claimed from the Seawolf Service Center, located on the ground floor of Salazar Hall in the center of the Sonoma State University campus. If you are seeking lost items, please call 707.664.3957 or 707.664.2308.

Priceless Experiences
Buy tickets with your Mastercard for the opportunity to obtain VIP parking or attend a Meet & Greet with performing artists (restrictions apply). Past Meet & Greet artists include Chris Young, Alison Krauss, Gavin DeGraw, Angelique Kidjo, Los Tigres Del Norte and more! For select performances. Subject to change.

Exclusive Ticket Pre-sale
Purchase tickets before the general public when you use your Mastercard during exclusive ticket pre-sale windows for the Mastercard Performance Series. Join our email list to receive advance notification of pre-sale time periods.

Best Seats
Mastercard Cardholders receive access to best seats during the Mastercard Performance Series. Best seats are located in the Front Orchestra: Row B, Seats 101-114, Row C, Seats 101-114, Row D, Seats 101-102. Enter promo code “PRICELESS” before selecting your seats.

Media credentials can be requested by contacting Andy Shepherd. You must be an accredited member of the media on assignment to be considered.

LIQUIDS: Outside liquids (including water, beer, wine, or sodas) are not permitted on-site. No liquids may be carried into the hall.

FREE WATER BOTTLE FILLING STATIONS ON SITE: Patrons seated outdoors are encouraged to bring empty containers to be used at our free water bottle-filling stations, available at the Trione Courtyard in front of Weill Hall and at the South Restrooms.

FOOD: Patrons seated on Weill Lawn are encouraged to pack their own picnics or visit our concessions stands. You may also pre-order an elegant boxed meal, provided by San Francisco’s Boudin Bakery here.

As you enter campus from Rohnert Park Expressway, there are multiple parking lots immediately to your right. Parking in Lots L, M, N, and O is included for all ticketed performances at the Green Music Center. Parking Map

*Parking expands to further lots during highly attended summer performances.  These lots are also included in your ticket purchase.

  • Wheelchair accessible seating is available for all shows at the Green Music Center and may be ordered online, in person, or over the phone. Available on all three floors, wheelchair accessible seating allows patrons to remain in the comfort of their chairs while enjoying the performance. Elevator service for Weill Hall is located on the north end of Person Lobby for access to the Choral Circle and Balcony. For assistance, please contact the Box Office at 707.664.4246 or email greenmusiccenter@sonoma.edu to make arrangements.
  • Assistive Listening Devices for the hearing-impaired are available at coat check in Person Lobby.
  • Large Print Programs requests should be made with at least two weeks notice. Upon arrival, they will be available at Coat Check. All requests must be made by contacting the Box Office by phone, 707.664.4246 or email greenmusiccenter@sonoma.edu.
  • Sign language interpretation requests should be made with at least three weeks notice. The Green Music Center may not be able to accommodate last-minute requests. All requests must be made by contacting the Box Office within 48 hours of your ticket purchase by phone, 707.664.4246 or email tickets@sonoma.edu.
  • Service Animals are welcomed at Weill Hall. As of March 15, 2011, animals recognized as service animals are listed under titles II and III of the ADA. In addition, the service animal must be individually trained to do work or perform tasks that are directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support no longer qualify as service animals under the ADA. For more information please visit www.ada.gov, or if you have questions or need further assistance please contact the Box Office at 707.664.4246.
  • The Drop-Off/Pick-Up Lane located in front of the Music Education Hall allows patrons with limited mobility an easier walk to the Green Music Center (click here for map detail). If wheelchair assistance is needed, please contact the Box Office at your time of arrival, located on the first floor of the Music Education Hall, adjacent to the courtyard of Weill Hall.

The Drop-Off/Pick-Up Lane located in front of the Music Education Hall allows patrons with limited mobility an easier walk to the Green Music Center (click here for map detail). If wheelchair assistance is needed, please contact the Box Office at your time of arrival, located on the first floor of the Music Education Hall, adjacent to the courtyard of Weill Hall.

Patrons using taxis, limo’s, Uber, Lyft or private cars may also use the drop off/pick lane in front of the Green Music Center.

The use of recording equipment and cameras (with or without flash) during performances is prohibited unless authorized by the artists. Please consult an usher for photography restrictions in effect for the performance.

For safety reasons, guests are refused entry if they are in possession of prohibited items. Items are subject for review by campus police. If a guest is found inside the venue with a prohibited item, the item will be confiscated and the guest may be ejected from the facility.
THE FOLLOWING ITEMS ARE NOT PERMITTED:

  • Aerosol Cans
  • Animals/Pets (except service animals)
  • Audio/Video Recording Equipment
  • Balloons or Related Items
  • Chains
  • Illegal Drugs
  • Laser Pens and Pointers
  • Noisemaking Devices (i.e. whistles, air horns)
  • Outside liquids
  • Professional Photography Equipment, Tripods, and Monopods
  • Poles/Sticks to Display Flags, Banners, etc.
  • Unapproved pamphlets, fliers, handbills, etc.
  • Weapons of any kind (i.e. pepper spray, tear gas, handcuffs, stun guns, etc.)

Any other Item deemed inappropriate or dangerous by the venue in its sole discretion. This list is subject to change at any time by management. Thank you for your cooperation.

The Green Music Center has a “no re-entry” policy for all summer events. Main season concert re-entry is subject to the discretion of the house manager.

For your own security, we strongly recommend that you do not purchase tickets from any supplier other than the Sonoma State University/Green Music Center Box Office. Only tickets purchased directly from SSU/GMC Box Office can be guaranteed, and tickets purchased from any other source are done so at your own risk and may be deemed invalid.  The SSU/GMC Box Office does not replace tickets purchased through eBay, Craig’s List, StubHub, or any other secondary market.  The re-sale of tickets on the SSU campus is strictly prohibited. Violators of this policy will be prosecuted to the fullest extent of the law. Policies subject to change without notice.

The Green Music Center has recycle bins located throughout the venue and actively recycles plastic, aluminum and glass products. We thank you in advance for helping keep our venue clean and free of debris.

All guests entering the Green Music Center are subject to visual and bag inspections.

Shuttle service is provided from Lots E and F for concerts with high expected attendance, allowing for patrons to park at various locations across the SSU campus.

Sign language interpretation requests should be made with at least three weeks notice. The Green Music Center may not be able to accommodate last-minute requests. All requests must be made by contacting the Box Office within 48 hours of your ticket purchase by phone, 707.664.4246 or email tickets@sonoma.edu.

Smoking and use of tobacco, including e-cigarettes, will be prohibited throughout the campus including at the Green Music Center and in its parking lots. Click here to view Sonoma State’s Smoking and Tobacco Free Policy.

Pursuant to SSU Policy 1988-4: The consumption of alcoholic beverages in an SSU parking lot or on any campus roadway is prohibited. Violators may be subject to criminal citation and fine.

We do not offer refunds. For your convenience, we offer ticket exchanges for most SSU events, subject to availability. We encourage you to exchange your tickets as early as possible.  Exchange requests must be received by the Box Office no later than 6 p.m. the business day prior to the event.  To exchange tickets, patrons are encouraged to call the Box Office during business hours (Monday through Friday, 10 a.m. to 6 p.m.).  Exchanges may also be done in person at the Student Center during business hours.

Exchange requests for a higher-priced performance or section will be charged the difference.  Exchange requests for a lower-priced game or section will be considered a donation or can be applied to additional ticket purchases in the same transaction.  Exchanges of discounted tickets require upgrading to a full-price ticket and paying the difference in price.

Exchanges must be completed 24 hours prior to the event start time, or by 6 p.m. the last business day before the event, whichever comes first.

Tickets may also be donated by emailing tickets@sonoma.edu up to one hour prior to the event start time. The total ticket value is tax-deductible to the extent permitted by law. If you reach us after hours, leave a message regarding your ticket information and we will handle the donation for you.

All weapons are strictly prohibited.

All shows are rain or shine. While the summer weather in Sonoma County is fair to warm during the day, the evenings can tend to cool down significantly.  With our hall being both indoor and outdoor, we recommend all patrons, regardless of seating location, pack a few layers to ensure their comfort during shows that run into the evening.  For daytime performances during the summer, outdoor seats are highly exposed to the sun.  Shade seating is limited and first-come, first-served.  Plan accordingly when dressing.

Wheelchair accessible seating is available for all shows at the Green Music Center and may be ordered online, in person, or over the phone. Elevator service for Weill Hall is located on the north end of Person Lobby for access to the Choral Circle and Balcony. For assistance, please contact the Box Office at 707.664.4246 or email greenmusiccenter@sonoma.edu to make arrangements.