Guide to Attending Events


Know Before You Go: The A-Z Guide

A comprehensive list of Green Music Center concert guidelines and ticketing information.

The Green Music Center at Sonoma State University is committed to ensuring that all patrons have a wonderful time while they are here! We ask all of our guests to conduct themselves in a respectful way in accordance with the code of conduct and all laws and local ordinances.

  • Wheelchair accessible seating is available for all shows at the Green Music Center and may be ordered online, in person, or over the phone. Available on all three floors, wheelchair accessible seating allows patrons to remain in the comfort of their chairs while enjoying the performance. Elevator service for Weill Hall is located on the north end of Person Lobby for access to the Choral Circle and Balcony. For assistance, please contact the Box Office at 707.664.4246 or email greenmusiccenter@sonoma.edu to make arrangements.
  • Assistive Listening Devices for the hearing-impaired are available at coat check in Person Lobby.
  • Large Print Programs requests should be made with at least two weeks notice. Upon arrival, they will be available at Coat Check. All requests must be made by contacting the Box Office by phone, 707.664.4246 or email greenmusiccenter@sonoma.edu.
  • Sign language interpretation requests should be made with at least three weeks notice. The Green Music Center may not be able to accommodate last-minute requests. All requests must be made by contacting the Box Office within 48 hours of your ticket purchase by phone, 707.664.4246 or email tickets@sonoma.edu.
  • Service Animals are welcomed at Weill Hall. As of March 15, 2011, animals recognized as service animals are listed under titles II and III of the ADA. In addition, the service animal must be individually trained to do work or perform tasks that are directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support no longer qualify as service animals under the ADA. For more information please visit www.ada.gov, or if you have questions or need further assistance please contact the Box Office at 707.664.4246.
  • The Drop-Off/Pick-Up Lane located in front of the Music Education Hall allows patrons with limited mobility an easier walk to the Green Music Center (click here for map detail). If wheelchair assistance is needed, please contact the Box Office at your time of arrival, located on the first floor of the Music Education Hall, adjacent to the courtyard of Weill Hall.

The Green Music Center strictly adheres to all local and state laws regarding alcohol consumption. Wine and beer, along with other assorted beverages, and snacks may be purchased at various concession booths throughout the Green Music Center. Guests should expect to be carded for appropriate identification. The Green Music Center reserves the right to refuse service or admission to anyone.

No outside alcohol is permitted. You may bring non-alcohol drinks with you. No liquids may be carried into the hall.

Service Animals are welcomed at Weill Hall. As of March 15, 2011, only dogs are recognized as service animals under titles II and III of the ADA. In addition, the service dog must be individually trained to do work or perform tasks that are directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support no longer qualify as service animals under the ADA. For more information please visit www.ada.gov, or if you have questions or need further assistance please contact the Box Office at (707) 664-4246.

It is a violation of penal code 597.7 to leave an animal in an unattended vehicle, if, by doing so, you endanger the health or well-being of the animal.

Summer Performances (Weill Hall + Lawn): For performances during the summer, gates open 2 hours prior to showtime (unless otherwise noted). The hall lobby opens 1 hour prior, and the doors to the hall open 30 minutes before.  For summer shows, where attendance can reach 5,000, patrons are advised to arrive on the SSU campus at least 45 minutes prior to the start time of the performance to allow ample time to go through security.

Season Performances (Weill Hall | Schroeder Hall): For indoor-only shows, the lobby opens 1 hour prior to showtime, and the doors to the hall open 30 minutes before.

Assistive Listening Devices for the hearing-impaired are available at coat check in Person Lobby.

Call 707.664.4246
or email tickets@sonoma.edu

Box Office Business Hours
Monday – Friday,
10:00 am – 4:00 pm

Walk-Up Sales
Tickets may be purchased in-person at the Info & Tickets desk in the lobby of the SSU Student Center, during operating hours.

The Green Music Center Box Office located in the courtyard of Weill Hall is open one hour prior to most performances.

For more info visit gmc.sonoma.edu/box-office/

Patrons of all ages are welcome at our venue and expected to be considerate of other patrons in attendance. A disclaimer will be made in marketing materials, in the online purchase path, and provided for staff on performances with adult content.

Children 2 and under do not need a ticket if they will be sitting on the lap of an adult at a performance at the Green Music Center. If the child will be sitting in its own seat, he/she will need a ticket. We do not offer discounted tickets for children, except for general admission lawn seats.

Coat checks are available in the lobbies of Weill Hall and Schroeder Hall.

WHEN ATTENDING AN EVENT AT THE GREEN MUSIC CENTER YOU ARE REQUIRED TO OBSERVE THE FOLLOWING:

  • Please turn off or silence all electronic devices during performances.
  • The use of recording equipment and cameras (with or without flash) during performances is prohibited unless authorized by the artists. Please consult an usher for photography restrictions in effect for the performance.
  • Patrons who consume alcoholic beverages must do so in a responsible manner. The Green Music Center reserves the right to deny entrance or remove anyone who appears to be intoxicated.
  • Please respect your fellow patrons by refraining from loud conversations or otherwise inappropriate behavior. Such behaviors may result in removal from the event without a refund.
  • Refrain from wearing clothing or accessories which contain profanity, conveys membership or affiliation with street gangs or other similarly oriented group or association prone to violence, criminal acts, or hate and racially biased based beliefs.
  • Solicitations for money or seeking contributions for any purpose is not permitted.
  • Please occupy the seat for which you have a ticket.
  • Please be considerate and don’t block the sightlines of fellow patrons or stand in aisles during performances.
  • Patrons shall comply with requests from venue staff regarding venue operational and emergency procedures.
  • Smoking/Vaping and use of tobacco, including e-cigarettes, is prohibited throughout the campus including at the Green Music Center and in its parking lots. Click here to view Sonoma State’s Smoking and Tobacco Free Policy.

Dining offerings at the Green Music Center are expanded during the summer months in Weill Hall + Lawn. Boxed meals and small platters from San Francisco’s iconic bakery, Boudin are available for pre-order; and a wide variety of on-site concessions are available for purchase for most performances. Patrons seated on Weill Lawn are also encouraged to pack their own picnics to enjoy throughout the performance.

For more information, visit gmc.sonoma.edu/visit/summer-dining-options.

Situated on the campus of Sonoma State University in Rohnert Park, the GMC entrance is off the Rohnert Park Expressway near the intersection of Petaluma Hill Road. From Highway 101, take the Rohnert Park Expressway exit. Drive east 2.2 miles to the Sonoma State University entrance on your right. Google Maps: Green Music Center

For information regarding the rental of Green Music Center venues, please contact Conference and Event Services at 707.664.4091.

Off duty officers are not permitted to carry a weapon into or onto the premises of the Green Music Center. They are required to leave their firearms in their vehicle according to their agency’s policy.

Seating on the lawn is general admission and filled first come, first serve. Patrons are permitted to bring blankets and/or lawn chairs. We request patrons bring low lawn chairs that sit a few inches off the ground, however, we understand this may not be feasible for all patrons and therefore do not have a height limit on chairs. All patrons are asked to be considerate of those around them and the Front of House staff reserves the right to request patrons with higher chairs to move to areas that do not obstruct the view of the hall/screen for those around them.

Lost and Found items may be claimed from the Seawolf Service Center, located on the ground floor of Salazar Hall in the center of the Sonoma State University campus. If you are seeking lost items, please call 707.664.3957 or 707.664.2308.

Media credentials can be requested by contacting Andy Shepherd. You must be an accredited member of the media on assignment to be considered.

LIQUIDS: No outside alcohol is permitted. You may bring non-alcohol drinks with you. No liquids may be carried into the hall.

FREE WATER BOTTLE FILLING STATIONS ON SITE: Patrons seated outdoors are encouraged to bring empty containers to be used at our free water bottle-filling stations, available at the Trione Courtyard in front of Weill Hall and at the South Restrooms.

FOOD: Patrons seated on Weill Lawn are encouraged to pack their own picnics or visit our concessions stands. You may also pre-order an elegant boxed meal, provided by San Francisco’s Boudin Bakery here.

As you enter campus from Rohnert Park Expressway, there are multiple parking lots immediately to your right. Parking in Lots L, M, N, and O is included for all ticketed performances at the Green Music Center. Parking Map

*Parking expands to further lots during highly attended summer performances.  These lots are also included in your ticket purchase.

The use of recording equipment and cameras (with or without flash) during performances is prohibited unless authorized by the artists. Please consult an usher for photography restrictions in effect for the performance.

For safety reasons, guests are refused entry if they are in possession of prohibited items. Items are subject for review by campus police. If a guest is found inside the venue with a prohibited item, the item will be confiscated and the guest may be ejected from the facility.
THE FOLLOWING ITEMS ARE NOT PERMITTED:

  • Aerosol Cans
  • Animals/Pets (except service animals)
  • Audio/Video Recording Equipment
  • Balloons or Related Items
  • Chains
  • Illegal Drugs
  • Laser Pens and Pointers
  • Noisemaking Devices (i.e. whistles, air horns)
  • Outside alcohol
  • Professional Photography Equipment, Tripods, and Monopods
  • Poles/Sticks to Display Flags, Banners, etc.
  • Unapproved pamphlets, fliers, handbills, etc.
  • Weapons of any kind (i.e. pepper spray, tear gas, handcuffs, stun guns, knives etc.)

Any other Item deemed inappropriate or dangerous by the venue in its sole discretion. This list is subject to change at any time by management. Thank you for your cooperation.

The Green Music Center has a “no re-entry” policy for all summer events. Main season concert re-entry is subject to the discretion of the house manager.

For your own security, we strongly recommend that you do not purchase tickets from any supplier other than the Sonoma State University/Green Music Center Box Office. Only tickets purchased directly from SSU/GMC Box Office can be guaranteed, and tickets purchased from any other source are done so at your own risk and may be deemed invalid.  The SSU/GMC Box Office does not replace tickets purchased through eBay, Craig’s List, StubHub, or any other secondary market.  The re-sale of tickets on the SSU campus is strictly prohibited. Violators of this policy will be prosecuted to the fullest extent of the law. Policies subject to change without notice.

All guests entering the Green Music Center are subject to visual and bag inspections.

Shuttle service will not be provided until further notice.

Sign language interpretation requests should be made with at least three weeks notice. The Green Music Center may not be able to accommodate last-minute requests. All requests must be made by contacting the Box Office within 48 hours of your ticket purchase by phone, 707.664.4246 or email tickets@sonoma.edu.

Smoking/Vaping and use of tobacco, including e-cigarettes, will be prohibited throughout the campus including at the Green Music Center and in its parking lots. Click here to view Sonoma State’s Smoking and Tobacco Free Policy.

Pursuant to SSU Policy 1988-4: The consumption of alcoholic beverages in an SSU parking lot or on any campus roadway is prohibited. Violators may be subject to criminal citation and fine.

We do not offer refunds. For your convenience, we offer ticket exchanges for most SSU events, subject to availability. We encourage you to exchange your tickets as early as possible.  Exchange requests must be received by the Box Office no later than 6 p.m. the business day prior to the event.  To exchange tickets, patrons are encouraged to call the Box Office during business hours (Monday through Friday, 10 a.m. to 4 p.m.).  Exchanges may also be done in person at the Student Center during business hours.

Exchange requests for a higher-priced performance or section will be charged the difference.  Exchange requests for a lower-priced game or section will be considered a donation or can be applied to additional ticket purchases in the same transaction.  Exchanges of discounted tickets require upgrading to a full-price ticket and paying the difference in price.

Exchanges must be completed 24 hours prior to the event start time, or by 4 p.m. the last business day before the event, whichever comes first.

Tickets may also be donated by emailing tickets@sonoma.edu up to one hour prior to the event start time. The total ticket value is tax-deductible to the extent permitted by law. If you reach us after hours, leave a message regarding your ticket information and we will handle the donation for you.

All weapons are strictly prohibited.

All shows are rain or shine. While the summer weather in Sonoma County is fair to warm during the day, the evenings can tend to cool down significantly.  With our hall being both indoor and outdoor, we recommend all patrons, regardless of seating location, pack a few layers to ensure their comfort during shows that run into the evening.  For daytime performances during the summer, outdoor seats are highly exposed to the sun.  Shade seating is limited and first-come, first-served.  Plan accordingly when dressing.